Clinical Service Delivery
Maxim has more than two decades of experience providing long-term, continuous, and intermittent care to adult and pediatric patients within the familiar surroundings of home. Maxim is a full service homecare provider, offering skilled nursing and therapy, home health aide, companion, and other ancillary services to those in need, in order to provide continuity of care. In all of these areas, Maxim is committed to maintaining and improving upon the quality of care provided.
Effective Care Planning
Maxim’s homecare services are designed to provide patients with as much, or as little care as they need, when they need it. Based on the orders of a patient’s primary physician, Maxim’s team of RNs, Skilled Therapists, LPN/LVNs, Home Health Aides, and other caregivers and support staff are available 24/7 to meet patient needs. Maxim diligently reviews its patients’ plan of care documents so that each patient receives the level of care ordered by his or her physician for the appropriate length of time.
Maintaining a safe home environment is essential to the delivery of quality homecare. As part of Maxim’s commitment to patient safety and health, caregivers are required to adhere to an established home safety policy, perform a comprehensive safety review of the patient’s home at the onset of services, and provide instruction to patients and family members on proper safety procedures and the operation of medical equipment. Home safety reviews and instruction include: fire safety, electrical safety, environmental and mobility safety, bathroom safety, and information regarding the safe and effective use of medications. During home visits, caregivers assess the patient and family’s compliance with home safety and re-instruct when safety issues arise.
Commitment to Employee Quality
Maxim knows that delivering quality patient care is built upon the skill, experience, and dedication of its employees and caregivers.
Recruitment & Evaluations
Maxim is committed to hiring caregivers that focus on patient care and service. All new employees are required to take knowledge-based, written tests and complete competency skills assessments to verify that they possess the skills necessary to provide high quality patient care.
As a member of the Maxim team, all caregivers are subject to receive routine evaluations from the time they begin working with a new patient and at regular intervals thereafter. For example, when a patient receives a new caregiver, an evaluation helps to determine the best-possible fit between caregiver and patient. Furthermore, caregivers are subject to annual, overall competency evaluations in the patients’ home to confirm that caregivers are not only providing the clinical care patients require, but are meeting expectations for the overall level of service delivered.
Clinical Development Centers
The patients that Maxim serves deserve the quality service that only an organization dedicated to the education and training of its people can provide. Maxim provides orientation, compliance, clinical, and operations training for its workforce through a variety of settings; small group or one-on-one instruction followed by written competency examinations, instructor led classroom training, and online, Web based courses. Maxim’s commitment to its employees’ professional and personal development is evident by the range of courses made available. Conflict Resolution, Customer Service, Change Management and a comprehensive suite of courses dedicated to clinical development headline an entire catalog designed to complement the technical, position-based training provided to each individual. Enhanced clinical education in patient assessment, OASIS assessment, patient safety, and specific clinical protocols are the core clinical education areas for 2010.
Maxim is enhancing its regional education structure through the addition of new managers for clinical affairs and operations as well as new regional clinical educators to facilitate training and education programs in Maxim offices.
Maxim is investing in healthcare technology to improve clinical delivery, streamline and improve company operations, services, employee training programs, and performance improvement initiatives.
The Maxim team looks beyond standard healthcare and works to specifically tailor services for each patient.
Maxim has enhanced various programs which allow for continuous monitoring and improvement of the quality services that are delivered.