Quality Improvement Initiatives
Maxim Staffing Solutions knows that when it comes to healthcare, self-evaluation and accountability are keys to maintaining and improving service levels. Maxim has enhanced various programs which facilitate continuous monitoring and development of the services that are delivered.
Performance Improvement Program
Maxim’s performance measurement system allows for the objective measurement of the clinical and operational performance of each office. Defined best practices have been instituted and allow Maxim Staffing Solutions to measure success – identifying continuous improvement opportunities and aggregating and analyzing the results so that the company may take the appropriate action to improve. The system takes advantage of the collective resources of the Clinical, Operations, Compliance, and Information Systems Departments to improve accountability and company efficiency.
In an ongoing effort to enhance communications about performance improvement and provide valuable resources to clinical employees, Maxim Staffing Solutions develops and distributes performance improvement newsletters to its per diem and travel nursing professionals. These newsletters are distributed quarterly and feature a range of topics including updates from The Joint Commission, performance measurement and improvement tips, and continuing education opportunities.
Clinical Employee Evaluations
Providing quality service and care to clients and their patients means continuously gathering feedback on employee job performance. Maxim Staffing Solutions regularly distributes clinical evaluations to customers in order to assess employees in several key areas, including Patient Care Delivery, Safety and Documentation Practices, Communication and Cooperation, Timeliness, Professionalism, Technical Skills, and Flexibility.
Client Satisfaction Surveys
Maxim Staffing Solutions values the opinions of its clients. The company routinely conducts client satisfaction surveys evaluating several primary areas: Care Provided, Timeliness of Staff, Response Time, Local Office Recruiter and Accounts Manager Involvement, and Accuracy of Invoicing. Maxim’s goal of continuous growth and improvement requires the company to look at all levels of service and consistently strive to increase satisfaction ratings.
The Joint Commission Healthcare Staffing Services Certification
Maxim Staffing Solutions has achieved certification for healthcare staffing services from The Joint Commission. The Joint Commission survey process focuses on quality and consistency within four performance categories, including Leadership, Human Resources Management, Performance Measurement and Improvement, and Information Management.
Achieving certification by The Joint Commission represents a commitment on behalf of Maxim Staffing Solutions to high standards of quality, safety, and performance improvement. In keeping with this dedication to quality service, Maxim has adapted The Joint Commission’s standards into daily business practices and internal training programs.
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“Quality is at the center of everything we do at Maxim Staffing Solutions. Throughout every level of the organization, policies and procedures are assessed, projects are re-aligned, and initiatives are constantly underway to ensure that we are living up to our priorities of compliance, quality improvement, and operational strength.”
– Pat Lamon, President, Maxim Staffing Solutions |
Please visit www.maximstaffing.com for a listing of certified locations.
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Focus on Clinical Compliance
Maxim Staffing Solutions understands that accountability and quality improvement go hand-in-hand. In the interest of providing guidance to employees regarding compliance and ethics, an independent team of full-time clinical compliance specialists reports directly to the Chief Compliance Officer. The team performs unscheduled internal audits of Maxim Staffing Solutions’ local offices to verify that the offices are performing their duties in accordance with Maxim’s policies, procedures, and contractual agreements.
Learn more about our Employee/Client Matching Program.
Maxim is investing in healthcare technology to streamline and improve company operations.