Director of Business Operations

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    Valencia, CA, 91355
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    Management, FieldOffice
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    Full Time
Maxim Healthcare Group is currently seeking a Director of Business Operations.  Reporting to an Area Vice President, the Director of Business Operations leads and manages Maxim’s field offices. The position works directly with Business Development, Recruiting, and partners with Field Support and Clinical teams to manage the acquisition, growth, and retention of long-term customer relationships. The Director of Business Operations is responsible for talent and performance management, quality control, and measurable progress toward Maxim’s goals for continuous improvement and teamwork. The Director of Business Operations identifies and drives growth opportunities while managing the performance of all team members within the operation. Specific state requirements must be met for the Director of Business Operations to fulfill Administrator responsibilities, and if not a Registered Nurse, a qualified Clinical Manager must be appointed to oversee the clinical management of the office. The Director of Business Development is accountable to multiple federal, state, local programs/contracts, accrediting bodies and Maxim Requirements. Essential Duties and Responsibilities:Enforces accountability and encourages ownershipCreates a culture which fosters a positive experience for caregivers and team membersResponsible for excellent customer service  as it relates to both our customer and referring entitiesCommunicates  the company’s purpose, mission, and guiding principlesMaintains key (high level) civic relationships in the community to allow visibility into the future of the businessOversees, guides, directs, and manages the execution of  market performance by defining both short term and long term visionMaintains  business development and leadership pipelinesPartners with National Sales to pursue large accountsBalances project work with sustainable businessManages consistency in the business development processHeld accountable to multiple federal, state, local programs/contracts, accrediting bodies and Maxim requirementsPromotes company policy, procedure, and strong business ethics including compliance with federal, state, and local lawsPartners with Clinical and Field Support team leaders to achieve expected business results and company established Key Performance Indicators (KPIs)Oversees creation and execution of recruiting strategy for all business linesResponsible for hiring and the on-going development of team members including strategies for employee retention, career path, performance management, and growth and interest within Maxim HealthcareManages the execution of daily Red Zone meetings and ensures all team members collaborateResponsible for making sure all Plan of Corrections, Root Cause Analysis and Quality Improvement  are developed, updated, and maintained in accordance with Maxim Healthcare policiesAbility to collaborate with departments at headquarters including: Compliance, Legal, Government Relations, Clinical, Human Resources, Finance, Marketing/Communication, and National SalesResponsible for overseeing completion of all required activity tracking, reports, and corrective action plansResponsible for oversight of on-call activities so that a qualified person is available at all times in person or via telecommunications during operating hours when patients are receiving or requesting services and participates in on-call activities where necessaryServes as a member of the Governing Body and Professional Advisory Board
Minimum Requirements:
Undergraduate preferred in Business, Marketing, Management, Communications, Provider Relations,  Healthcare Administration, or RN degreeMinimum of two (2) years business development experience preferably in a healthcare setting or relevant sales related experience in healthcareMinimum of one (1) year of supervisory or administrative experience preferred in home health care or related health care programsMust meet all federal, state, and  local requirementsKnowledge of home care requirements and third-party reimbursementAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong written and oral communication skillsComputer proficiency including Microsoft Office suite (Word, Excel, etc.) The minimum requirements described in this document are universal for the listed positions unless otherwise required by law. Our company is committed to maintaining a challenging environment that promotes personal accountability, personal growth, and an active role in the driving vision of the company. We offer competitive pay, full benefits including medical, dental and vision coverage as well as 401(k), 529 college savings plan, basic life insurance with the option of supplemental, and 17 days paid time off in addition to holidays and two floating holidays. * Does not apply to CA residents.  CA residents are eligible for 10 vacation days and 7 sick days. Maxim Healthcare Group makes all employment decisions, including recruitment, hiring, placement, promotion, discharge, retirement, compensation, benefits, transfer, corrective action, or any other decisions affecting the terms, conditions, or privileges of employment, without regard to race, gender, color, religion, national origin, age, disability, veteran status, genetic information, or other protected characteristics in accordance with all applicable laws, directives, and regulations of federal, state, and local government entities.  All qualified applicants, including individuals with disabilities, “disabled Veterans”, or Veterans with service-connected disabilities, are encouraged to apply. Maxim values the service Veterans have given to our country and we strongly support the hiring of returning Service Members.
Benefits
At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 
**CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group
Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.  

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What to Expect

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Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.

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