Program Specialist - ODP

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    Bala Cynwyd, PA, 19004
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    Operations, Headquarters
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    Full Time
The Program Specialist assists with the overall management of ODP homecare quality operations,
including emphasis on best practice, quality improvement, and process improvement.

Essential Duties and Responsibilities:
  • Performs reviews of weekly and quarterly record reviews for Quality Management Programs and Individual Support Plan (ISP)
  • Assists in coordinating and reporting results for the ODP program
  • Provides customer service to Service Coordinators, Case Managers, Individual Participants and Staff
  • Proactively communicates and collaborates with external customers to review services/supports and troubleshoot
  • Creates and maintains best practice guides, SOPs, and ODP QM Plan
  • Works independently under direction of Business Development Manager and Director of Business Operations
  • Identifies areas of improvement within staff training, services rendered and program as a whole
  • Works directly with internal and external staff to train and support best practices in conjunction with the ISP and Chapter 6100 regulations
  • Identifies, documents and communicates issues specific to a lack of progress towards outcomes established by the ISP/Program that impact the delivery of care
  • Elicits new requirements using interviews, document analysis, requirements workshops, business process descriptions, and workflow analysis
  • Performs other duties as assigned/necessary
Minimum Requirements:
  • Bachelor’s Degree in Social Services strongly preferred
  • One to three (1-3) years of experience in the Intellectual or Developmental Disability (IDD)
  • Computer proficiency, including Microsoft Office, required
Benefits
At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 
**CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group
Maxim Healthcare Group has making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.  

Maxim Healthcare Group is an Affirmative Action/Equal Opportunity Employer

What to Expect

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Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.

Please click here to view our EEO and AAP policy.