System Support Analyst I

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    Columbia, MD, 21046
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    Operations, Headquarters
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    Full Time

The System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues.

Essential Duties and Responsibilities:

  • Supports multiple stakeholders on a range of systems (Including but not limited to Vision, eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
  • Troubleshoots and resolves tickets submitted timely
  • Works with other team members in order to escalate issues that couldn’t be resolved
  • Reports on ticket trends weekly
  • Reeducates system users as appropriate
  • Informs key stakeholders of potential issues related to errors and trends
  • Contributes to projects that will prevent questions, problems, and tickets
  • Provides great customer service to our business partners
  • Performs other duties as assigned/necessary

Minimum Requirements:

  • Bachelor’s Degree or equivalent experience required
  • Experience in the IT/Healthcare industry/staffing/recruiting or field support
  • Ability to analyze system and process related issues and offer solutions
  • Strong customer service and communication skills required
  • Must be able to work effectively as part of a team while maintaining a strong attention to detail
  • Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and software
  • Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

At Maxim Healthcare Group, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
  • Competitive pay & weekly paychecks
  • Health, dental, vision, and life insurance
  • 401(k) savings plan
  • Awards and recognition programs 
*Benefit eligibility is dependent on employment status. 
**CO Specific Benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Life and Accidental Death & Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, Transportation Benefits, CommonBond, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

About Maxim Healthcare Group
Maxim Healthcare Group has been making a difference in the lives of our patients, caregivers, and employees for more than 30 years. Our nationwide suite of services includes home healthcare, companion and behavioral care, healthcare staffing, and workforce solutions. Maxim’s commitment to customer service, compassionate patient care, and filling critical staffing needs makes us a trusted partner wherever healthcare is needed.  

Maxim Healthcare Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

What to Expect

Our checklist will walk you through updates in your applicant experience.

  1. Submit an Inquiry
  2. Submission Review
  3. Follow-Up by Recruiter
Maxim Healthcare is an Affirmative Action/Equal Opportunity Employer.

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