As a valued patient or family member, we would like you to know that it is of paramount importance for us to protect the health and safety of our employees and patients. Maxim is closely monitoring the latest developments regarding COVID-19 in order to ensure that we are following all appropriate recommendations from health authorities and to proactively implement measures to ensure a safe workplace. 

We encourage you to stay informed with the latest information and guidance from the CDC, WHO, OSHA and local health departments. As safety is everyone’s top priority, your cooperation with the temporary measures discussed below is appreciated. 

If you have any questions or concerns, please contact your local Maxim representative. 

Maxim will be executing its Emergency Preparedness Plan in all states that have been declared in a State of Emergency. If you are a Maxim patient located in a state that has been declared a State of Emergency, you may be receiving a phone call from your local Maxim field office representative reiterating our preparedness plans and the steps that we are asking both patients and caregivers to take relative to COVID-19 as based on recommendations from the CDC and other health authorities.

Frequently Asked Questions Maxim’s Coronavirus (COVID-19) Information:

Where can I find reliable general information, the actual affected areas and the signs and symptoms of the Coronavirus? 
To obtain additional information, please refer to the CDC.  

Can an employee refuse a homecare assignment where the patient or a family member may have been exposed to the Coronavirus? 
Yes, any employee can be asked to be removed from a case for this reason.


We encourage you to read the CDC’s “What you need to know” factsheet which is available from the CDC in English, Spanish, and Chinese.

In particular, be familiar with the symptoms of COVID-19, which include fever, cough, and shortness of breath. The CDC reports that the virus is thought to spread mainly from person-to-person through respiratory droplets when a person coughs or sneezes, particularly if you are in close contact (the CDC says within about 6 feet) of the infected person. It may also be possible to get COVID-19 by touching a surface or object that has the virus on it and then touching your mouth, nose, or eyes. 



The CDC has issued guidance to businesses to help prevent the spread of the virus, which we are monitoring and following. Based on that guidance, all Maxim employees and patients are asked to do the following: 

  • Don’t go to work if you are sick, and avoid contact with others as much as possible. 
  • If you are not sick but have a sick family member at home who has been diagnosed with COVID19 or you believe you may have otherwise been exposed to COVID-19, you should notify your 2 local Maxim field office representative of your potential exposure. Maxim employees are to refrain from reporting to work until speaking with Maxim for further instructions. 
  • Avoid close contact with people who are sick, and avoid touching your eyes, nose, and mouth. After touching your eyes, nose, or mouth, or after contact with people who may be sick, wash your hands. 
  • Cover your cough or sneeze with a tissue, then throw the used tissue in the trash and wash your hands. If you do not have a tissue, cough or sneeze into your elbow or shoulder. 
  • Wash your hands frequently with soap and water for at least 20 seconds. If you do not have access to soap and water, use a hand sanitizer containing 60%-95% alcohol. Soap and water should be used preferentially when your hands are visibly dirty. More information about coughing and sneezing etiquette and cleaning your hands is available from the CDC. 
  • Perform routine environmental cleaning. Routinely clean all frequently touched surfaces in your home. Use disposable wipes or other cleaning agents that are usually used in these areas according to the directions on the label. 
  • Follow health authority guidance regarding whether to use a facemask. Generally speaking, the CDC does not advise that people who are well need to wear a facemask to protect themselves from respiratory illness including COVID-19. CDC advises that you should only wear a mask if a healthcare professional recommends it, such as if you have COVID-19 and are showing symptoms. However, Maxim may require certain classifications of workers to wear facemasks, respirators, or other personal protective equipment (“PPE”) where advised or required by health authorities or OSHA. 
  • Employees or patients who are traveling outside the United States should check the CDC’s Traveler’s Health Notices for the latest guidance and recommendations for each country to be visited. 



Maxim is continuously evaluating the risk of any COVID-19 exposure in the workplace in accordance with OSHA requirements and current CDC recommendations. In the event there is a suspected or confirmed COVID-19 exposure at work, Maxim will promptly coordinate with appropriate federal, state, or local health officials to determine the appropriate response. Steps Maxim may take (subject to updated information from public health authorities) include: 

  •  Anyone who shows symptoms of COVID-19 or has been exposed to COVID-19 directly will be sent home or for appropriate medical care. 
  • Maxim will take steps to ensure appropriate environmental cleaning of its own facilities in accordance with applicable health authority and OSHA recommendations. 
  • If an employee or patient is diagnosed with COVID-19, Maxim will consult with health authorities and, where appropriate, inform other employees of their possible exposure to COVID-19 in the workplace. Please understand that Maxim must treat information about coworkers confidentially, and so you may not be provided with specific information about another person’s illness or circumstances. However, Maxim will inform appropriate health authorities and follow all guidelines and directives that authorities may issue. We are all responsible for our safe workplace, and your proactive steps are needed to help prevent the spread of COVID-19. We will continue to closely monitor the situation and provide updates as needed. Should you have any questions, please reach out to your local Maxim representative.

    Thank you for trusting Maxim with your home healthcare needs.