For many veterans, navigating the benefits, resources and support systems available to them can feel overwhelming. That’s where Veterans Service Officers (VSOs) step in. They dedicate their lives to helping former military service members and their families receive the assistance they deserve, including the services Maxim Healthcare and other healthcare providers can provide.

To give you a better understanding of their vital contributions, we spoke with Joseph LeBlanc, District Director of Veterans’ Services for North Andover and Boxford in Massachusetts. With an impressive military background and a deep passion for helping others, Joseph offers unique insight into the role of a VSO and how veterans can make the most of this incredible resource.

Meet Joseph LeBlanc

Joseph LeBlanc’s Journey from Soldier to Veterans’ Advocate

Joseph LeBlanc’s commitment to service began in 2003 when, as a single father, he enlisted in the U.S. Army, driven by a sense of duty after 9/11. Over his military career, Joseph served as an Army Engineer in Iraq and Afghanistan, undertaking tasks such as constructing combat outposts, securing convoys, and creating safe passage for troops. His roles also included logistics and quality control during his time in the reserves.

After completing his second military tour, Joseph found inspiration during a visit to his local Veterans Service Office (VSO) and decided to dedicate his life to assisting fellow veterans. Using the GI Bill, he pursued degrees in social work and gained experience interning with VSOs. Today, Joseph serves as a District Director, providing guidance and resources to veterans, continuing his lifelong commitment to service.

What does a VSO do?

Massachusetts is unique in its dedication to veterans, boasting 251 VSOs across 351 cities and towns; however, VSOs are everywhere at the state and county level. At its core, the role of a VSO is multifaceted, encompassing state, federal, municipal and nonprofit resources. According to Joseph, “If you need help with anything from claims to benefits, your VSO is your go-to resource.”

National Service Officers vs. Veterans Service Officers

Joseph highlights the distinction between National Service Officers (NSOs) and VSOs:

  • NSOs work for national organizations like the Paralyzed Veterans of America (PVA), Disabled American Veterans (DAV), or Veterans of Foreign Wars (VFW). Their main focus is assisting veterans and their dependents with navigating the VA.
  • VSOs, on the other hand, handle not only federal claims but also state benefits for the Executive Office of Veterans’ Services (EOVS), offering localized and comprehensive support to veterans and their widows/widowers.

Why every veteran should know their VSO

Joseph’s primary message is clear: every veteran should speak with their local VSO, even if they’ve already connected with one in the past. Here’s why:

  • Laws and benefits change

State and federal laws, as well as benefits available to veterans, evolve regularly. For instance, recent legislation like the PACT Act has introduced new opportunities for veterans, making it crucial to stay informed.

  • Misconceptions about the role

Many veterans assume that VSOs primarily organize community events. However, Joseph notes that less than 2% of their work involves events. Most of their time is spent assisting veterans with claims, benefits and essential documentation.

  • Support beyond veterans

VSOs assist not just veterans but also widows and widowers, dependents and families of veterans. They connect widows/widowers with resources they are entitled to and help all claimants access financial benefits like state annuities, bonuses and municipal support, including tax abatements.

  • No cost to work with a VSO

Connecting with a VSO in your community is free, and the benefits you gain can significantly impact your quality of life.

When and how to reach out to a VSO

Joseph emphasizes the importance of contacting your VSO as soon as possible. “The sooner we get your documents in line, the better,” he explains. Taking a proactive approach helps veterans and their families access support without unnecessary delays.

Here’s how to find your local VSO:

  • Check your town website or local social media channels.
  • Call your town hall to inquire about your community’s VSO.
  • Reach out to NSOs, who may also function as county VSOs for additional contact points.

The unique benefits of Massachusetts’ veteran services

Massachusetts stands out as a leader in veterans’ support, with one of the most extensive networks of VSOs in the nation. This commitment reflects a broader effort to ensure that no veteran or their family goes unsupported. Joseph and his team work tirelessly to bridge the gap between veterans and the resources they need.

Maxim Healthcare offers extensive home health, personal care and behavioral care services to the military community. To learn more about the services available near you, contact your local Maxim office. You’ve served us; now let us serve you.